At Mao Essentials, we want you to love what you wear. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Tags must still be attached
- Item must be in original packaging
Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Worn, washed, or damaged items
- Items without original tags
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed within 5–10 business days
- Refunds are issued to your original payment method
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at: support@maoessentials.com
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then reach out to us if needed
Contact Us
For returns and refund inquiries:
Email: support@maoessentials.com